Grievance Redressal / Complaints Policy
Introduction
At Matchexch, we aim to provide reliable and transparent services. However, we recognize that issues may occur. This Grievance Redressal Policy explains how users can raise complaints and how we resolve them quickly.
How to Raise a Complaint
Email: support@matchexchbet.com
WhatsApp: via our official support number
Web Form: available on the Contact Us page
Resolution Process
Acknowledgement within 24 hours.
Investigation by our support team.
Resolution within 7 working days.
Escalation
If you are unsatisfied with the initial response, you may escalate your case to grievance@matchexchbet.com.
👉 For data-related complaints, see our Privacy Policy.
